Apartmore | Rental rules and regulations

1. Making a reservation via the Apartmore website (https://apartmore.pl/) is tantamount to accepting the provisions of these Regulations.
2. In the case of making a reservation through Apartmore partners, such as Booking.com or Airbnb.com, the Regulations are delivered to the customer in a form that allows it to be downloaded to a durable medium, at the latest in the welcome message sent shortly after making the reservation. The clients referred to above in section 2, if they do not agree to be bound by the provisions of the Regulations, are entitled to cancel the reservation within 2 days of receiving the welcome message. Lack of response is tantamount to acceptance of the provisions of the Regulations.
3. The apartment is rented for days.
4. The Guest may occupy the apartment from 3 p.m on the day of their arrival to 11 a.m. on the day of the departure.
5. The requests to extend the stay over the declared during the check – in period, shall be placed in advance. They will be accepted if possible. The extension of stay may be the subject of additional charge.
6. The keys to the apartment will be handed over in the local office in Gdańsk, at Toruńska 15/U4, unless Apartmore designates other location for the check in. The office is open from 10:00 to 18:00. After 18:00 the keys can be collected from the safe box after prior contact with the office and authorisation of the security deposit on your card.
7. The exact time of the arrival to the apartment shall be confirmed by the Guest via phone or email one day with one day of the advance. APARTMORE reserves the right to change the place of handing over the keys, when the Guest does not appear on declared time.
8. The check in after 24:00 is optional and needs to be confirmed by Apartmore each time. The Guest is obliged to inform Apartmore about the check in after 24:00 with at least 24 hour advance. In case of lack of such an information, the check in might not be possible and the reservation might be canceled due to “no-show”.
10. During the check in appropriate city tax should be paid in cash (3,22 PLN per person per day; as per 2024)
11. An identity document is required for check-in. In case the document raises doubts as to its validity, the person designed to the contact with the Guest might ask for another document confirming the identity of the person that is being checked in.
12. APARTMORE holds the right to deny checking-in the Guest, without the refund of the accommodation fees, who
  - does not have an ID or does not want to present it
  - is under the influence of alcohol or other drugs
  - is abusive and vulgar towards the members of the staff
  - uses criminal harassment or any other form of blackmail
  - declines to pay the accommodation fees or any other charges
  - declines to allow to pre-authorise their card
13. The Guest may transfer all the rights and duties resulting from the signed contract to a third party with the consent of APARTMORE.
14. The Guest on the day of check in should report all the deficiencies and faults in the apartment.
15. Failure to notify any comments (in writing: sms, email, etc.) on the technical status of the apartment, on the check in day, means that the apartment has been handed over without any defects.
16. The Guest is fully responsible for any damages in the apartment and in the other parts of the property, that are not a result of the normal use of the apartment and are caused by the Guest or persons to whom he made the Premises available for use or staying in it in any way.
17. The Guest is obliged to redress any of the damage done to APARTMORE or third parties, in the apartment as well as in the other parts of the property, that is a result of any actions taken by the Guest or persons to whom he made the Premises available for use or staying in it in any way. The Guest is obliged to inform APARTMORE or a person authorised about any damage that they are responsible for on the basis of generally applicable regulations and sec. 16 and 17 above
18. Failure of the towels that is nor a result of normal wear and tear Is a subject to extra charge of 40PLN a piece.
19. As security for the liabilities mentioned in the preceding paraghaph, APARTMORE takes a deposit during the keys handoff. The deposit is returned to the Guest after leaving the apartment, reduced by the value of any damage caused by the Guest and the person they’re responsible for.
20. Deduction of any amount from the deposit does not exclude further damage claims, that exceed the amount of the deposit.
21. APARTMORE holds the right to charge Guest’s card with the value of the suffered damage.
22. The apartment staff may enter the apartment without Guest’s permission, if they got the information about any danger to the safety of people or estate, the breach of these regulations by the Guest, or in case they suspect they behavior that might lead to significant deterioration of the apartments state, or other situations contrary to the rules of the social conduct. Apartmore holds the right to evict the Guest form the rented apartment in abovementioned situations.
23. The number of guests staying in the apartment is limited to the one stated in the contract. If the number of Guests staying in the apartment turns out to be bigger than the one given during the reservation process, the Guest is obliged to pay the additional charge of 200 PLN/per day/per person. In case of exceeding the maximum number of persons staying in the apartment, APARTMORE holds the right to deny the key handoff.
24. Pets are not allowed in the apartment. The violation of this rule will result with 300 PLN fee for every day of the Guest’s reservation. (Unless agreed otherwise with the Apartmore staff, in writing).
25. Smoking of cigarettes, tobacco products and other substances in the apartment is not allowed. In case of sensing the odor of abovementioned, APARTMORE shall charge the Guest with 500 PLN fee for odor removal
26. The guest is obliged to follow the rules of good behaviour, keep the staircases and the building clean, and keeping the apartment in a good state.
27. If the APARTMORE representative, Police or Municipal Police are summoned to the apartment due to the Guest’s disorderly conduct, APARTMORE holds the right to immediately terminate the contract and charge the guest with 1000 PLN fee.
28. The Guest is fully responsible for the keys and remotes entrusted to them. Losing any of them will result in 100 PLN each piece.
29. Early departure of the Guest of circumstances for which APARTMORE is not responsible, does not entitle the Guest to refund of the unused time.
30. If items belonging to a Guest are found in the apartment after departure, Guest may order a courier service to collcect it. Items will not be stored longer than 2 weeks from the check-out date. Food products and cosmetics will not be stored.
32. Provisions of the Polish Civil Law shall apply to the questions unregulated in this agreement.
33. In the event of differences between the interpretation of the Polish and English versions of the Regulations, the binding version is the version drawn up in Polish.
GDPR information clause
1. The Data Controller of the personal data of persons interested in booking apartments offered by Apartmore sp. z o.o. (hereinafter referred to as “Customers” or individually as “Customer”) is Apartmore sp z o.o. with its registered office in Gdańsk (80-749), at ul. Jaglana 6c/5 – hereinafter referred to as “Data Controller”.
2. In matters related to the processing and protection of personal data, please contact the Data Controller at the following e-mail address: kontakt@apartmore.pl.
3. The personal data provided by the Customer processed on the basis of Article 6(1)(b) of the GDPR – i.e. because the processing is necessary for the performance of a contract to which the data subject is a party, or to take action at the request of the data subject prior to entering into a contract.
4. The Customer’s personal data may be disclosed, made available to recipients or third parties, which may be entities to which the Data Controller entrusts the processing of personal data under and on the basis of entrustment agreements and in accordance with the requirements of Article 28 of the GDPR: to IT providers and the Data Processor processes personal data on behalf of the Data Controller, including those providers of ancillary services for which we act as an intermediary and from which data is transferred to us such as, among others, Booking.com B.V., Airbnb, Inc.
5. Your personal data will be stored for the following period of time:
6. for the performance of the contract (Article 6(1)(b) of the GDPR) – they are processed for the duration of the contract and also after the contract has ended, in particular with regard to the name, surname, email address, telephone number, which are necessary for the entire booking process for the period specified in the specific legislation, but for no longer than 6 years.
7. when the processing is necessary for the fulfilment of a legal obligation incumbent on the Data Controller (Article 6(1)(c) of the GDPR) will be stored in connection with the archiving of data relating to tax obligations for a period of 5 years, starting from the end of the calendar year in which the data were archived. After this period, the Data Controller shall delete the data if it has no other basis for processing them.
8. certain personal data (Art. 6(1)(f) of the GDPR), in particular as regards name, surname, e-mail address, telephone number, will be processed for the period necessary to pursue the legitimate interest of pursuing claims or defending against possible claims – but no longer than for a period of 6 years from the start of the statutory limitation period in each specific case.
9. if personal data are processed solely on the basis of consent for marketing communications (Article 6(1)(a) of the GDPR), the data will be processed for the duration of the consent, which the data subject may withdraw or restrict at any time.
10. Where personal data is processed on the basis of the consent given by the Customer, all consents given by the Customer for the processing of their personal data may be withdrawn at any time, without affecting the lawfulness of the processing carried out on the basis of the consent before its withdrawal.
11. The Customer shall also have the right to request from the Data Controller access to the content of its data, rectification, deletion, restriction of processing, to object to processing, and the right to data portability if the Customer considers that the processing of its personal data violates the provisions of the GDPR.
12. The provision of personal data by the Customer is voluntary, however, failure to provide the data by the Customer will result in the inability to use the booking service, including the inability to contact the Data Controller, as well as the inability to send the Customer commercial information regarding the Data Controller’s offers.

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