Apartment Rental Regulations

Last updated: 2 July 2026

APARTMENT RENTAL REGULATIONS

Making a reservation via the Apartmore website (https://apartmore.pl/) is equivalent to accepting the provisions of these Regulations.
In the case of reservations made through Apartmore partners, such as Booking.com or Airbnb.com, the Regulations are delivered to the client in a form allowing them to be downloaded to a durable medium, no later than in the welcome message sent directly after making the reservation. Clients referred to in paragraph 2 above, if they do not agree to be bound by the provisions of the Regulations, are entitled to cancel the reservation within 2 days from the date of receiving the link enabling them to review the Regulations. Failure to respond and not canceling the reservation is equivalent to accepting the provisions of the Regulations.
The apartment is rented on a daily basis.
The rental day in the apartment lasts from 3:00 PM to 11:00 AM.
Guests wishing to extend their stay beyond the period indicated on the day of arrival should notify the apartment staff in advance. Extensions will be granted subject to availability. An extended stay may be subject to an additional fee.
Keys to the apartment will be handed over at the local office located in Gdańsk at Toruńska 15/U4, 80-747 Gdańsk, open from 10:00 AM to 6:00 PM. After 6:00 PM, keys can be collected from a safe, after prior contact with the office and enabling the deposit to be blocked on the card.
The exact date and time of the Guest’s arrival at the apartment should be confirmed by phone or email, no later than the day before arrival, to the person responsible for the reservation indicated by Apartmore. In the event that the Guest is unable to arrive at the apartment at the agreed time, Apartmore reserves the right to change the key handover location.
Check-in after 12:00 AM is optional and must be confirmed by Apartmore each time. The Guest is obliged to inform Apartmore about check-in after 12:00 AM with 24 hours’ notice. In the absence of such information, check-in may not be possible, and the reservation may be canceled due to the guest’s failure to appear at the agreed start date of the rental.
A local tourist tax (PLN 3.22 per person per day; as of 2024) is collected in cash during check-in.
An ID card is required for check-in. If the ID card raises doubts for the person designated to contact the guest, they have the right to request another document confirming the identity of the person checking in.
Apartmore reserves the right to refuse to accept a Guest, without the possibility of refunding the stay fee, who:
1. does not have an identity document or refuses to show one
2. is under the influence of alcohol or other intoxicating substances
3. is vulgar towards the facility’s employees
4. uses criminal threats or any form of blackmail
5. refuses to pay for the stay or mandatory fees
6. refuses to pre-authorize their card
With Apartmore’s consent, the Guest may transfer all rights and obligations arising from the concluded agreement to a third party, provided that this person assumes all rights and obligations arising from the concluded agreement.
On the day of check-in, the Guest should report any deficiencies or defects found in the apartment.
Failure to report comments and reservations (in at least documentary form: SMS, email, etc.) regarding the technical condition on the day of check-in to the apartment is tantamount to accepting that the apartment, as well as the equipment contained therein, was handed over for use in a condition that did not raise any comments or reservations from the guest.
The Guest bears full responsibility for damages to the Premises or its equipment and to the common property, including the common parts of the building in which the Premises are located, as well as to apartments adjacent to the Premises, not resulting from normal use of the Premises, caused by the Client and by persons to whom the Client in any way made the Premises available for use or stay.
Greater than normal wear and tear of towels resulting in their destruction will be charged an additional fee of PLN 40 per item.
The Guest is obliged to repair damages caused to Apartmore and third parties both in the Premises and in the common properties, including the common parts of the building, as well as neighboring premises, by themselves and by persons to whom they in any way made the Premises available for use or stay. The Client is obliged to inform Apartmore or an authorized person about any defects, damages, or harm caused by them and persons to whom they in any way made the Premises available for use or stay.
Apartmore reserves the right to charge an additional cleaning fee if the apartment is left in a condition significantly deviating from the norm, including, but not limited to, extreme dirt on floors, countertops, furniture, or an accumulation of a large amount of trash. The amount of the fee will be adequate to the effort and time required to restore the apartment to its proper condition, and will be based on photographic documentation prepared by the cleaning service.
As security for the performance of the obligation referred to in the preceding paragraph, Apartmore collects a deposit from the Client when handing over the keys to the premises. The deposit is released within 7 days after leaving the Premises, after deducting the equivalent of damages caused by the Client and persons for whom they are responsible under generally applicable regulations and paragraphs 15 and 17 above.
Deducting Apartmore’s receivables from the deposit does not exclude the possibility of pursuing claims for damages whose value exceeds the collected deposit.
Apartmore reserves the right to charge the Guest’s card an amount equivalent to the incurred loss.
Apartment staff have the right to enter the rented apartment without the Guest’s permission if they become aware of any threats to the safety of guests or property,
in case of Guests not complying with the apartment regulations, suspicion of behavior that may significantly worsen the condition of the apartment, or other situations inconsistent with social norms. Apartmore reserves the right to evict Guests from the apartments in the above situations.
The number of people to reside in the facility is limited to the number declared during the reservation process. If Apartmore receives information about a larger number of people staying in the Premises than the number of Guests indicated during the reservation, the Tenant undertakes to pay a contractual penalty of PLN 200 for each additional person per day. In the event of exceeding the permissible number of people in the apartment, Apartmore may also refuse to hand over the keys.
Pets are not allowed in the apartment. Violation of this prohibition results in the Guest being charged a penalty of PLN 300 for each day reserved by the Guest. (Unless otherwise agreed in writing).
Smoking cigarettes, tobacco products, and other intoxicants is strictly prohibited in the apartment. If the smell of the aforementioned is detected, Apartmore will charge the guest PLN 500 for odor removal.
The Guest is obliged to observe the rules of good neighborliness, maintain cleanliness in the premises, on staircases, and within the occupied building, and keep the rented apartment in proper condition.
If, as a result of Guests disturbing the peace, an Apartmore representative is called to the Apartment or the Municipal Guard or Police are called to intervene, Apartmore will be entitled to immediately terminate the contract due to the client’s fault, retaining the right to keep the entire agreed rental price and at the same time has the right to charge the Guest a penalty of PLN 1000.
On the day of departure, the Guest is obliged to make the rented premises available to Apartmore for inspection of its condition.
The Client bears full responsibility for the keys to the Premises and remote controls for entrance gates entrusted to them (if the reservation includes a garage space). Loss of a key or remote control is subject to an additional fee of PLN 100.00 per item.
Early departure of the Guest, for reasons beyond the control of the apartment owners, does not entitle them to demand a refund for unused services.
The company reserves the right, in cases of sudden malfunctions or other unforeseen events, to shorten the reservation and refund funds for unused nights.
If items belonging to a Guest are found in the apartment after departure, Guest may order a courier service to collect it. Items will not be stored longer than 2 weeks from the check-out date. Food products and cosmetics will not be stored.
Matters not regulated by these regulations are subject to the provisions of the Civil Code.
The court competent for resolving all disputes is the court competent for Apartmore Joanna Winiarska.
In case of discrepancies between the interpretation of the Polish and English versions of the Regulations, the binding version is the one prepared in Polish.

GDPR Information Clause

The administrator of personal data of persons interested in booking apartments offered by Apartmore Joanna Winiarska (hereinafter referred to as “Clients” or individually “Client”) is Apartmore Joanna Winiarska with its registered office in Gdańsk (80-749), at ul. Jaglana 6c/5, entered into the Central Register and Information on Economic Activity, holding NIP: 5833186089, REGON number: 368303959 – hereinafter referred to as the “Administrator”.
For matters related to the processing and protection of personal data, please contact the Administrator at the e-mail address: kontakt@apartmore.pl.
The personal data provided by the Client is processed on the basis of Art. 6 sec. 1 lit. b of the GDPR – i.e., due to the fact that processing is necessary for the performance of a contract to which the data subject is party, or in order to take steps at the request of the data subject prior to entering into a contract.
The Client’s personal data may be disclosed and made available to recipients or third parties, which may include entities to whom the Administrator entrusts the processing of personal data under and on the basis of data processing agreements and in accordance with the requirements of Art. 28 of the GDPR: IT providers and other entities processing personal data on behalf of the Administrator, including also those providers of additional services for which we mediate reservations and from whom data is transferred to us, such as Booking.com B.V., Airbnb, Inc.
The Client’s personal data will be stored for the following period:
1. for the purpose of contract performance (Art. 6 sec. 1 lit. b of the GDPR) – processed for the duration of the contract, and also after its termination, in particular regarding the name, surname, email address, phone number, which are necessary throughout the reservation process for a period specified in specific regulations, but not longer than 6 years.
2. when processing is necessary for compliance with a legal obligation to which the administrator is subject (Art. 6 sec. 1 lit. c of the GDPR) will be stored in connection with archiving data related to tax obligations for a period of 5 years, counting from the end of the calendar year in which they were archived. After this period, the entity organizing the games deletes the data if it has no other basis for their processing.
3. some personal data (Art. 6 sec. 1 lit. f of the GDPR), in particular regarding the name, surname, email address, phone number, will be processed for the period necessary to pursue a legitimate interest, which is the pursuit of claims or defense against potential claims – but not longer than 6 years from the start of the statutory limitation period in each specific case.
4. if personal data is processed solely on the basis of consent for marketing communication (Art. 6 sec. 1 lit. a of the GDPR), the data will be processed for the duration of the consent, which the data subject may withdraw or limit at any time.
In the case of processing personal data based on the consent given by the Client, all consents given by the Client for the processing of their personal data may be withdrawn at any time, without affecting the lawfulness of processing carried out on the basis of consent before its withdrawal.
The Client also has the right to request from the Data Administrator access to the content of their data, their rectification, erasure, restriction of processing, objection to processing, as well as the right to data portability, if the Client considers that the processing of their personal data violates the provisions of the GDPR.
Providing personal data by the Client is voluntary, however, failure to provide data by the Client will result in the inability to use the reservation service, including the inability to contact the Administrator, as well as the inability to send commercial information about the Administrator’s offers to the Client.