Apartment Rental Regulations

APARTMENT RENTAL REGULATIONS

1. Making a reservation via the Apartmore website (https://apartmore.pl/) is tantamount to accepting the provisions of these Regulations.
2. In the case of making a reservation through Apartmore partners, such as Booking.com or Airbnb.com, the Regulations are delivered to the customer in a form that allows them to be saved to a durable medium, at the latest in the welcome message sent immediately after the reservation is made. The clients referred to in section 2 above, if they do not agree to be bound by the provisions of the Regulations, are entitled to cancel the reservation within 2 days of receiving the link that allows them to read the Regulations. A lack of response and failure to cancel the reservation is tantamount to acceptance of the provisions of the Regulations.
3. The apartment is rented on a per-night basis.
4. A night’s stay in the apartment runs from 3:00 p.m. until 11:00 a.m.
5. A reservation made via the Apartmore website is made under one of the rates selected by the Guest during the booking process. The selected rate determines the price, the time at which payment is taken and the cancellation terms, and is stated in the booking confirmation sent to the Guest by email.
6. Flexible rate: the base price. Payment for the stay is made 5 days before the day of arrival; a payment link is then sent to the email address provided by the Guest. The reservation may be cancelled free of charge on the terms set out in section 10 below.
7. Non-refundable rate: a price reduced by 10% compared with the flexible rate. The full amount is charged at the time the reservation is made. The reservation is not subject to cancellation or refund. The price reduction is the equivalent of the Guest giving up the option of free cancellation.
8. Non-refundable rate, last minute: a rate available only for reservations made less than 6 days before the day of arrival. The full amount is charged at the time the reservation is made. The reservation is not subject to cancellation or refund.
9. The flexible rate and the non-refundable rate are available for reservations made no later than 6 days before the day of arrival. The price of the reservation covers the accommodation, a single final cleaning and the city (climate) tax; these items are itemised in the cost summary in the booking confirmation.
10. A reservation under the flexible rate may be cancelled free of charge no later than 5 days before the day of arrival, until the time of day at which the reservation was made. This deadline is shown in the guest profile. The Guest cancels the reservation in the guest profile or by writing to kontakt@apartmore.pl. After that deadline the reservation is not refundable.
11. A reservation under the non-refundable rate and under the last minute rate is not subject to cancellation. Withdrawal from the stay does not entitle the Guest to a refund of the amount paid or any part of it, regardless of when the withdrawal is notified.
12. Amounts due to the Guest as a result of cancelling a reservation are refunded within 14 days of the date of cancellation, to the account from which the payment was made. The provisions of sections 10–12 do not apply to reservations made through Apartmore partners, to which the cancellation terms of the service in which the reservation was made apply.
13. The Guest may request a change to the dates of the reservation. The change requires the Premises to be available for the new dates and does not constitute a cancellation of the reservation. Under the flexible rate the Guest changes the dates in the guest profile; under the non-refundable and last minute rates a change of dates requires the consent of Apartmore. If the price for the new dates is higher, the Guest pays the difference; if it is lower, the difference is refunded.
14. Failure of the Guest to appear on the day of arrival, without having cancelled the reservation in accordance with section 10 and without having agreed a later arrival with Apartmore, is tantamount to withdrawal from the stay and does not entitle the Guest to a refund of the amount paid. Apartmore is then entitled to terminate the agreement with immediate effect and to make the Premises available for rental again, from the day following the day of arrival.
15. A guest wishing to extend the stay beyond the period indicated on the day of arrival should notify the apartment staff in advance. Such requests will be accommodated where possible. An extension of the stay may be subject to an additional charge.
16. The keys to the apartment will be handed over at the local office in Gdańsk, at ul. Toruńska 15/U4, 80-747 Gdańsk, open from 10:00 to 18:00. After 18:00, the keys may be collected from a safe box, subject to prior contact with the office and allowing the security deposit to be blocked on the card.
17. The exact date and time of the Guest’s arrival at the apartment should be confirmed by phone or email, at the latest on the day before arrival, to the person responsible for the reservation designated by Apartmore. Should the Guest be unable to reach the apartment at the agreed time, Apartmore reserves the right to change the place where the keys are handed over.
18. Check-in after 24:00 (midnight) is optional and must be confirmed by Apartmore in each case. The Guest is obliged to inform Apartmore of a check-in after midnight at least 24 hours in advance. In the absence of such information, check-in may not be possible and the reservation may be cancelled due to the guest’s failure to appear at the agreed start of the rental.
19. The city (climate) tax is PLN 3.46 per person per night (as of 2026). For reservations made via the Apartmore website the tax is added to the price of the reservation and collected together with the payment for the stay. For all other reservations the tax is collected at check-in.
20. An identity document is required for check-in. If the identity document raises doubts on the part of the person designated to contact the guest, that person has the right to request another document confirming the identity of the person being checked in.
21. Apartmore reserves the right to refuse to accept a Guest, without any refund of the accommodation fee, who:
    1. does not have an identity document or does not wish to present one;
    2. is under the influence of alcohol or other intoxicants;
    3. behaves vulgarly towards the staff;
    4. uses criminal threats or any form of blackmail;
    5. refuses to pay for the stay or the mandatory fees;
    6. refuses to allow a pre-authorisation on the card.
22. With Apartmore’s consent, the Guest may transfer all rights and obligations arising from the concluded agreement to a third party, provided that this person assumes all rights and obligations arising from the concluded agreement.
23. On the day of check-in, the Guest should report any deficiencies or faults present in the apartment.
24. Failure to report comments and objections (in at least documentary form: SMS, email, etc.) regarding the technical condition on the day of check-in is tantamount to acknowledging that the apartment, together with the equipment contained in it, was handed over for use in a condition that does not give rise to any comments or objections on the part of the guest.
25. The Guest bears full responsibility for damage to the Premises or its furnishings and to the common property, including the common parts of the building in which the Premises are located, as well as to apartments neighbouring the Premises, not resulting from normal use of the Premises, caused by the Client and by persons to whom the Client has in any way made the Premises available for use or to stay in.
26. Greater-than-normal wear of towels resulting in their destruction is subject to an additional charge of PLN 40 per item.
27. The Guest is obliged to remedy any damage caused to Apartmore and to third parties, both in the Premises and in the common property, including the common parts of the building and neighbouring premises, by the Guest and by persons to whom the Guest has in any way made the Premises available for use or to stay in. The Client is obliged to inform Apartmore or an authorised person of any faults, destruction or damage caused by the Client and by persons to whom the Client has in any way made the Premises available for use or to stay in.
28. Apartmore reserves the right to charge an additional cleaning fee if the apartment is left in a condition significantly deviating from the norm, including, among other things, extreme soiling of floors, countertops or furniture, or the accumulation of a large amount of rubbish. The amount of the fee will be commensurate with the amount of work and time needed to restore the apartment to its proper condition, and it will be based on photographic documentation prepared by the cleaning service.
29. As security for the performance of the obligation referred to in the preceding paragraph, Apartmore collects a deposit of PLN 300 from the Client when the keys to the premises are handed over, in the form of a pre-authorisation on a payment card. In exceptional cases the deposit may be collected in cash in the amount of PLN 600 and returned by bank transfer to an account indicated by the Client. The deposit is released within 7 days after leaving the Premises, after deducting the value of damage caused by the Client and the persons for whom the Client is responsible under generally applicable laws and sections 25 and 27 above.
30. Deduction of amounts due to Apartmore from the deposit does not preclude the pursuit of claims for damage incurred whose value exceeds the deposit collected.
31. Apartmore reserves the right to charge the Guest’s card with an amount corresponding to the value of the loss incurred.
32. The apartment staff has the right to enter the rented apartment without the Guest’s permission in the event of becoming aware of any threats to the safety of guests or property, in the event of the Guests’ failure to comply with the apartment regulations, suspicion of behaviour that may significantly worsen the condition of the apartment, or other situations contrary to the principles of social coexistence. Apartmore reserves the right to ask Guests to leave the apartments in the above situations.
33. The number of persons who are to stay on the premises is limited to the number declared during the reservation process. If Apartmore becomes aware that more persons are staying on the Premises than the number of Guests given at the time of reservation, the Tenant undertakes to pay a contractual penalty of PLN 200 for each additional person per night. If the permissible number of persons in the apartment is exceeded, Apartmore may also refuse to hand over the keys.
34. An animal may stay in the apartment provided this was declared when making the reservation, and is subject to a fee of PLN 30 for each night of the stay. In exceptional cases Apartmore may withhold its consent to an animal staying in the apartment; the Guest will be informed of this before arrival. An animal staying in the Premises that was not declared when making the reservation results in the Guest being charged a financial penalty of PLN 50 for each night reserved.
35. A total ban on smoking cigarettes, tobacco products and other stimulants applies in the apartment. If the smell of any of the above is detected, Apartmore will charge the guest an amount of PLN 500 for odour removal.
36. The Guest is obliged to observe the principles of good neighbourliness, to keep the premises, the staircases and the area within the occupied building clean, and to keep the rented apartment in proper condition.
37. If, as a result of the Guests disturbing the peace, an Apartmore representative is called to the Apartment, or the Municipal Police or the Police are called to intervene, Apartmore will be entitled to terminate the agreement immediately through the client’s fault, retaining the right to keep the entire agreed rental price, and at the same time has the right to charge the Guest a penalty of PLN 1,000.
38. On the day of departure, the Guest is obliged to make the rented premises available to Apartmore in order to inspect its condition.
39. The Client bears full responsibility for the keys to the Premises entrusted to them and for the remote controls to the entrance gates (insofar as the reservation includes a garage space). The loss of a key or remote control is subject to an additional charge of PLN 100.00 per item.
40. An earlier departure of the Guest, for reasons beyond the control of the apartment owners, does not entitle the Guest to demand a refund for the unused service.
41. In the case of sudden faults or other fortuitous events, the company reserves the right to shorten the reservation and refund the amount for the unused nights.
42. If items belonging to a Guest are found in the apartment after departure, the Guest may order a courier service to collect them. Items will not be stored longer than 2 weeks from the check-out date. Food products and cosmetics will not be stored.
43. The provisions of the Civil Code apply to matters not regulated by these Regulations.
44. The court competent for resolving any disputes is the court competent for Apartmore Sp. z o.o.
45. In the event of differences between the interpretation of the Polish and English versions of the Regulations, the binding version is the version drawn up in Polish.

GDPR Information Clause

1. The Controller of the personal data of persons interested in booking the apartments offered by Apartmore Sp. z o.o. (hereinafter referred to as “Clients” or individually as “Client”) is Apartmore Sp. z o.o., with its registered office in Gdańsk (80-749), at ul. Jaglana 6c/5, entered in the Register of Entrepreneurs of the National Court Register (KRS) under number 0001099654, holding NIP: 5833510035, hereinafter referred to as the “Controller”.
2. In matters related to the processing and protection of personal data, please contact the Controller at the email address: kontakt@apartmore.pl.
3. The personal data provided by the Client is processed on the basis of Article 6(1)(b) of the GDPR, i.e. because the processing is necessary for the performance of a contract to which the data subject is a party, or in order to take steps at the request of the data subject prior to entering into a contract.
4. The Client’s personal data may be disclosed or made available to recipients or third parties, which may be entities to whom the Controller entrusts the processing of personal data under and on the basis of data processing agreements and in accordance with the requirements of Article 28 of the GDPR: to IT providers and other entities processing personal data on behalf of the Controller, including those providers of additional services whose reservation we facilitate and from whom data is transferred to us, such as, among others, Booking.com B.V. and Airbnb, Inc.
5. The Client’s personal data will be stored for the following periods of time:
   1. for the performance of the contract (Article 6(1)(b) of the GDPR), it is processed for the duration of the contract and also after its termination, in particular with regard to the first name, surname, email address and telephone number, which are necessary throughout the entire reservation process, for the time specified in specific regulations, but no longer than 6 years;
   2. where processing is necessary to fulfil a legal obligation incumbent on the controller (Article 6(1)(c) of the GDPR), it will be stored in connection with the archiving of data related to tax obligations for a period of 5 years, counting from the end of the calendar year in which it was archived. After this period, the data is deleted if there is no other basis for processing it;
   3. certain personal data (Article 6(1)(f) of the GDPR), in particular the first name, surname, email address and telephone number, will be processed for the period necessary to pursue the legitimate interest of pursuing claims or defending against possible claims, but no longer than for a period of 6 years from the beginning of the statutory limitation period in each specific case;
   4. if personal data is processed solely on the basis of consent for marketing communication (Article 6(1)(a) of the GDPR), the data will be processed for the duration of the consent, which the data subject may withdraw or restrict at any time.
6. Where personal data is processed on the basis of the consent given by the Client, all consents given by the Client for the processing of their personal data may be withdrawn at any time, without affecting the lawfulness of the processing carried out on the basis of the consent before its withdrawal.
7. The Client also has the right to request from the Controller access to the content of their data, its rectification, deletion, restriction of processing, to object to processing, and the right to data portability, where the Client considers that the processing of their personal data infringes the provisions of the GDPR.
8. The provision of personal data by the Client is voluntary; however, failure to provide the data will result in the inability to use the reservation service, including the inability to contact the Controller, as well as the inability to send the Client commercial information regarding the Controller’s offers.